DONCASTER • GAINSBOROUGH • EPWORTH
Complaints
If at any point you become unhappy with the service we provide to you then please inform us immediately so that we can do our best to resolve the problem for you. Our complaints policy it outlined below.
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers. If you would like more information about this service, including the time limits for taking a case to them, please contact the Legal Ombudsman directly. You can find out more about their service by visiting www.legalombudsman.org.uk or contacting them on 0300 555 0333.
‘This complaints policy seeks to achieve an outcome where clients are treated fairly in accordance with the outcomes set out in chapter 1 of the SRA Code of Conduct. In addition this policy reflects the regulations and guidance provided by the legal ombudsman. This policy also reflects the requirements of section 112 of the Legal Services Act 2007.
A complaint is an expression of dissatisfaction. In the first instance a response can be given by the fee earner.
If the client is not satisfied with the response from the fee earner the matter should be referred to the complaints handler Fabian Braithwaite who will determine whether there is a formal complaint which needs to be progressed. The complaints handler will then acknowledge the complaint and provide a copy of this complaints procedure explaining how we will respond to the complaint. The complaints handler will conduct an investigation and provide a written response to the complaint.
If the client is satisfied with the outcome of the complaint handlers investigation and findings then the matter is at an end.
If the client does not accept the outcome of the investigation and findings then there will be a second review carried out by a separate partner of HSR Law. This will constitute HSR Law’s final response.
If the client is not satisfied the client shall be referred to the legal ombudsman in writing.
Where appropriate correspondence with the client will be by email.’
HSR LAW Solicitors Doncaster, Epworth, Gainsborough
Our Services
Agriculture
At HSR LAW we provide specialist advice and services offering practical and commercial advice to farming businesses and land owners.
Our team of Agricultural Solicitors have an in depth understanding of the issues farmers and land owners face.
Commercial Property and Real Estate
If you are buying property, selling property, leasing property, financing property development or otherwise, our Commercial Property team is here to help.
Whether you require assistance with a single transaction or continuing advice and support to manage a real estate portfolio, HSR LAW provide an individually tailored, outcome oriented and professional service.
Corporate Law and Commercial Agreements
Our Corporate and Commercial Solicitors, headed up by Partner Andrew Best, deliver an individually tailored, commercially focussed and practical service to help you achieve your goals.
Dispute Resolution/Litigation
Whether you require assistance with a personal or business dispute, our experienced Litigation team, headed up by Managing Partner Fabian Braithwaite, is here to help.
We provide expert advice and guidance to help you achieve your desired outcomes in an efficient and practical way.
Lasting Powers of Attorney and Court of Protection
At HSR LAW we understand that it is important to plan for the future. Making a Lasting Power of Attorney (LPA) means that you can decide what happens if old age, injury or illness leaves you unable to look after your own affairs.
Personal Injury
If you have suffered injury as a result of a road traffic accident, an accident at work or have been a victim of clinical negligence, then you need a legal team acting on your behalf who will provide exceptional legal advice and will act in your best interests at all times.
Residential Property Doncaster and Conveyancing Doncaster
Moving home or buying your first house can be exciting but it can also be one of the most stressful times of your life. Our specialist team of property solicitors and conveyancers at HSR LAW understand this. We will keep you up to date with the progress of your transaction on a regular basis and know the importance of communicating clearly with everyone involved in the process and acting quickly to avoid delays.
Wills, Trusts and Probate
Our experienced Will writers and solicitors will assist you to write a Will that gives you peace of mind that your property, possessions and money will be dealt with in accordance with your wishes on your death. If you have children, we will also deal with appointing appropriate guardians to look after them.
Trusts can be used to ensure assets are passed onto certain family members, possibly as part of inheritance tax planning. Our specialist team can advise as to whether a trust is appropriate and deal with the administration of trusts.
When someone close to you dies, somebody has to deal with their estate which involves collecting money owed, settling debts and dividing the estate among the beneficiaries.
Free consultation
AT HSR Law Solicitors Doncaster we recognise many people like the opportunity to speak with a solicitor to discuss their legal position, to consider the options available to them and to clarify fees, before they decide what further steps to take which is why we offer everyone a free consultation.
