DONCASTER • GAINSBOROUGH • EPWORTH
Complaints
If at any point you become unhappy with the service we provide to you then please inform us immediately so that we can do our best to resolve the problem for you. Our complaints policy it outlined below.
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers. If you would like more information about this service, including the time limits for taking a case to them, please contact the Legal Ombudsman directly. You can find out more about their service by visiting www.legalombudsman.org.uk or contacting them on 0300 555 0333.
A complaint is an expression of dissatisfaction. In the first instance a response can be given by the fee earner. If the client is not satisfied with the response from the fee earner the matter should be referred to the complaints handler Fabian Braithwaite who will determine whether there is a formal complaint which needs to be progressed. The complaints handler will then acknowledge the complaint where possible within 3 days explaining how we will respond to the complaint. The complaints handler will investigate and provide a written response to the complaint within 8 weeks.
If the client is satisfied with the outcome of the complaint handlers’ investigation and findings then the matter is at an end.
If the client does not accept the outcome of the investigation and findings then the client will be given information on how to proceed with the Legal Ombudsman. Where appropriate correspondence with the client will be by email.
HSR LAW Solicitors Doncaster, Epworth, Gainsborough
Our Services
Commercial Property and Real Estate
If you are buying property, selling property, leasing property, financing property development or otherwise, our Commercial Property team is here to help.
Whether you require assistance with a single transaction or continuing advice and support to manage a real estate portfolio, HSR LAW provide an individually tailored, outcome oriented and professional service.
Dispute Resolution/Litigation
Whether you require assistance with a personal or business dispute, our experienced Litigation team, headed up by Managing Partner Fabian Braithwaite, is here to help.
We provide expert advice and guidance to help you achieve your desired outcomes in an efficient and practical way.
Residential Property Doncaster and Conveyancing Doncaster
Moving home or buying your first house can be exciting but it can also be one of the most stressful times of your life. Our specialist team of property solicitors and conveyancers at HSR LAW understand this. We will keep you up to date with the progress of your transaction on a regular basis and know the importance of communicating clearly with everyone involved in the process and acting quickly to avoid delays.
Wills, Trusts and Probate
Our experienced Will writers and solicitors will assist you to write a Will that gives you peace of mind that your property, possessions and money will be dealt with in accordance with your wishes on your death. If you have children, we will also deal with appointing appropriate guardians to look after them.
Trusts can be used to ensure assets are passed onto certain family members, possibly as part of inheritance tax planning. Our specialist team can advise as to whether a trust is appropriate and deal with the administration of trusts.
When someone close to you dies, somebody has to deal with their estate which involves collecting money owed, settling debts and dividing the estate among the beneficiaries.
Free consultation
