DONCASTER • GAINSBOROUGH • EPWORTH • MEXBOROUGH
Complaints
Complaints
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you wish to make a Formal Complaint, you should contact our complaints handler Fabian Braithwaite who will determine whether there is a formal complaint which needs to be progressed. We will then acknowledge your formal complaint and explain our complaints handling procedure. We aim to do this within 3 days. The complaints handler will then investigate and provide a written response to the complaint within 8 weeks. This process may include asking you for more information about your complaint. You can contact our complaints hander by the email fabian.braithwaite@hsrlaw.co.uk.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour or conduct. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
HSR LAW Solicitors Doncaster, Epworth, Gainsborough
Our Services
Commercial Property and Real Estate
If you are buying property, selling property, leasing property, financing property development or otherwise, our Commercial Property team is here to help.
Whether you require assistance with a single transaction or continuing advice and support to manage a real estate portfolio, HSR LAW provide an individually tailored, outcome oriented and professional service.
Dispute Resolution/Litigation
Whether you require assistance with a personal or business dispute, our experienced Litigation team, headed up by Managing Partner Fabian Braithwaite, is here to help.
We provide expert advice and guidance to help you achieve your desired outcomes in an efficient and practical way.
Residential Property Doncaster and Conveyancing Doncaster
Moving home or buying your first house can be exciting but it can also be one of the most stressful times of your life. Our specialist team of property solicitors and conveyancers at HSR LAW understand this. We will keep you up to date with the progress of your transaction on a regular basis and know the importance of communicating clearly with everyone involved in the process and acting quickly to avoid delays.
Wills, Trusts and Probate
Our experienced Will writers and solicitors will assist you to write a Will that gives you peace of mind that your property, possessions and money will be dealt with in accordance with your wishes on your death. If you have children, we will also deal with appointing appropriate guardians to look after them.
Trusts can be used to ensure assets are passed onto certain family members, possibly as part of inheritance tax planning. Our specialist team can advise as to whether a trust is appropriate and deal with the administration of trusts.
When someone close to you dies, somebody has to deal with their estate which involves collecting money owed, settling debts and dividing the estate among the beneficiaries.
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