Our designated complaints handler at HSR Law is our Managing Partner Fabian Braithwaite.

If at any point you become unhappy with the service we provide to you, then please inform the person working on your file immediately so that we can do our best to resolve the problem for you.  Thereafter if you wish to make a formal complaint, you can find our complaints procedure on our website or request a copy from us.  Our complaints handler is Fabian Braithwaite. He will investigate your complaint and provide you with a Final Response.  Thereafter, you can have the complaint independently looked at by the Legal Ombudsman who investigates complaints about service issues with lawyers.  The time limits for referring a complaint to the Legal Ombudsman are 6 months from the date of a Final Response from us, one year from the date of the act or omission being complained about, or one year from the date when the complainant should have realised that there was cause for complaint. The Legal Ombudsman may exercise discretion to extend the 1 year time limit for specific customers if, on the evidence, it was fair and reasonable to do so. You can find out more about the Legal Ombudsman service by visiting www.legalombudsman.org.uk, or contacting them on 0300 555 0333.  Please note that our complaints handling partner is Fabian Braithwaite. Please send your complaint in writing to our Practice Manager William Rowley (william.rowley@hsrlaw.co.uk) who will confirm safe receipt and initially investigate.