Our designated complaints handler at HSR Law is our Managing Partner Fabian Braithwaite.

Our complaints policy provides that we investigate and respond to your complaint in writing. In terms of timing, we will respond within 8 weeks of your complaint being made to us at the latest. After we have investigated your complaint we will write to you with a formal response. If you are happy with the outcome of our handling of your complaint, then the complaint will be at an end. If you are not satisfied you can take the complaint to the Legal Ombudsman which deals with complaints against solicitors provided you do so within 6 months of our final response and within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. The Legal Ombudsman can be contacted at enquiries@legalombudsman.org.uk, by calling 0300 555 0333, or by writing to Legal Ombudsman Legal Ombudsman, PO Box 6167, Slough, SL1 0EH.